Many “unprecedented” situations occurred throughout 2020, including wildfire season. In addition to the busy wildfire season, firefighters have also had to ensure their safety against COVID-19. Although crews […]
Last Updated: January 28, 2026
Welcome to RedZone.co (the “Site”), owned and operated by RedZone Software LLC (“RedZone,” “we,” “us,” or “our”). By accessing or using our Site, including our secure client portals, APIs, and wildfire intelligence services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”).
If you are accessing these Services on behalf of an organization (such as an insurance carrier or risk management firm), you represent that you have the authority to bind that organization to these Terms.
Access to certain portions of the Services, including proprietary risk data and modeling tools, is restricted to authorized clients via secure portals.
We utilize Auth0 to provide secure Single Sign-On (SSO) authentication. By using our Services, you agree to the following:
RedZone reserves the right to suspend or terminate your access to the secure portals immediately if we detect suspicious activity, such as multiple failed login attempts, access from unauthorized locations, or evidence of credential sharing.
The secure client portals contain Confidential Information, which includes but is not limited to: proprietary wildfire risk scores, burn probability models, real-time event intelligence, and specific policyholder risk assessments.
You agree to:
PLEASE READ CAREFULLY: The Services provide predictive modeling and risk intelligence regarding natural disasters. You acknowledge that:
All content, features, and functionality on the Site (including text, graphics, logos, interactive maps, and software code) are the exclusive property of RedZone Software LLC and are protected by United States and international copyright, trademark, and trade secret laws.
You agree not to:
To the fullest extent permitted by law, RedZone Software LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of your use of or inability to use the Services, even if we have been advised of the possibility of such damages.
We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the new Terms on this Site and updating the “Last Updated” date. Continued use of the Services following such changes constitutes your acceptance of the new Terms.
If you have any questions about these Terms, please contact us at:
RedZone Software LLC
Email: techsupport@redzone.co
Last Updated: November 2025
RedZone is committed to protecting the personal and operational data of our users, partners, and stakeholders. This Policy outlines how we collect, use, store, and safeguard data, ensuring it is handled responsibly, securely, and transparently.
We may collect information including, but not limited to:
We collect and process data only for clear and legitimate purposes, including:
We do not use your data for unrelated purposes without your consent.
Cookies and similar technologies are covered separately in our Cookie Policy.
RedZone is SOC-2, GDPR, and CCPA-CPRA certified. We implement technical and organizational measures to protect data from unauthorized access, loss, or misuse, including:
You may request access to your data, corrections, or deletion where applicable. You may also withdraw consent for data collection where it has been provided. Requests should be submitted to techsupport@redzone.co.
Children under the age of 13 may not give us their Personal Information.
We do not knowingly collect Personal Information from children under 13. If you are under 13, do not provide any information on or through a Website or Platform or through any features/registration, including your name, address, telephone number, email address or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@redzone.co.
This Policy may be updated periodically to reflect operational or technological changes. The latest version will always be available on our website.
We never share or sell your data. Ever. Your data is yours, not ours. We never share your data with third parties unless you ask us to.
RedZone is a cloud-based natural disaster monitoring and hazard assessment platform designed to simplify the process of creating customized data collection apps for conducting field surveys. As a cloud solution, the RedZone platform runs on the Amazon Web Services (AWS) infrastructure, including Elastic Compute Cloud (EC2), Simple Storage Service (S3), and Virtual Private Cloud (VPC). By harnessing the AWS infrastructure, RedZone offers higher-availability, redundant high-capacity storage, and added reliability over self-hosted software solutions.
All network communications within the RedZone platform are secured with 256-bit SSL (TLS 1.2) connections to keep your data safe through every step of the process.
Our application development process is designed to allow us to address security vulnerabilities, based on severity, as part of our standard release cycle.
Within AWS, RedZone’s instances are segmented into separate networks to provide additional controls over data flows within the system. All instances, including those not accessible to the public, are hardened and managed with automated configuration management.
We implement a least privilege approach to ensure that only administrative staff have access to the RedZone database in accordance with the RedZone Terms of Service. Access to the RedZone AWS infrastructure is managed by our corporate single-sign-on (SSO) solution, which requires multiple factors to grant access.
All RedZone staff undergo a background check and sign a confidentiality and non-disclosure agreement. Aside from our use of AWS, we do not outsource any aspect of RedZone development, operation, or administration.
For disaster recovery, a cold standby is maintained in a separate availability zone and kept in sync via streaming replication. We run nightly full backups of the RedZone database, which are retained for 30 days.
The RedZone infrastructure is deployed on Amazon Web Services (AWS), and benefits from the security practices of AWS. Refer to the AWS Cloud Security documentation for additional information.
All company-owned machines are managed via mobile device management (MDM).
All user accounts in RedZone require strong passwords for authentication to the system. In addition to the built-in RedZone authentication system, enterprise users may be able to link to their own identity providers using SAML 2.0.
We use modern tools to monitor the RedZone infrastructure for suspicious activity. Alerts are automatically routed in our corporate communications for review and remediation. RedZone provides several layers of logging, which can be analyzed via automated or manual means.
We perform annual penetration tests, using industry-standard practices. Findings are reviewed with RedZone technical staff and added to the RedZone roadmap for adjudication, based on severity. Active customers are also welcome to perform their own tests against the public-facing components of RedZone.
For questions or to report a security incident, contact techsupport@redzone.co.
