Understand accumulation before it becomes a loss.

Last Updated: January 28, 2026

1. Acceptance of Terms

Welcome to RedZone.co (the “Site”), owned and operated by RedZone Software LLC (“RedZone,” “we,” “us,” or “our”). By accessing or using our Site, including our secure client portals, APIs, and wildfire intelligence services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”).

If you are accessing these Services on behalf of an organization (such as an insurance carrier or risk management firm), you represent that you have the authority to bind that organization to these Terms.

2. Secure Client Portals & Authentication

Access to certain portions of the Services, including proprietary risk data and modeling tools, is restricted to authorized clients via secure portals.

2.1 Auth0 Single Sign-On (SSO)

We utilize Auth0 to provide secure Single Sign-On (SSO) authentication. By using our Services, you agree to the following:

• Credential Security: You are responsible for maintaining the confidentiality of your SSO credentials. You may not share, transfer, or sublicense your access credentials to any third party.
• Authorized Access: Access is strictly limited to the individual user authenticated via Auth0. Simultaneous logins or shared group accounts are prohibited unless explicitly authorized in writing.
• Notification: You must notify RedZone immediately of any unauthorized use of your account or any other breach of security.

2.2 Revocation of Access

RedZone reserves the right to suspend or terminate your access to the secure portals immediately if we detect suspicious activity, such as multiple failed login attempts, access from unauthorized locations, or evidence of credential sharing.

3. Confidentiality & Proprietary Data

The secure client portals contain Confidential Information, which includes but is not limited to: proprietary wildfire risk scores, burn probability models, real-time event intelligence, and specific policyholder risk assessments.

3.1 Use of Confidential Information

You agree to:

• Use Confidential Information solely for your internal business purposes (e.g., underwriting, portfolio management, or claims processing) as permitted by your Master Services Agreement (MSA) or subscription plan.
• Not disclose, publish, or disseminate RedZone’s proprietary data to third parties without prior written consent.
• Not reverse engineer, decompile, or attempt to extract the underlying algorithms or models from the Services.

4. Nature of Wildfire Intelligence (Disclaimer)

PLEASE READ CAREFULLY: The Services provide predictive modeling and risk intelligence regarding natural disasters. You acknowledge that:

• Predictive Nature: Wildfire behavior is inherently unpredictable. RedZone’s models, risk scores, and alerts are based on available data and scientific modeling but are not guarantees of safety or future events.
• Informational Purposes Only: The Services are provided for informational and decision-support purposes only. They should not be the sole basis for life-safety decisions or the complete denial of insurance coverage without human review.
• “As Is” Basis: The Services are provided “as is” and “as available” without warranties of any kind, either express or implied, including warranties of accuracy, completeness, or fitness for a particular purpose.

5. Intellectual Property

All content, features, and functionality on the Site (including text, graphics, logos, interactive maps, and software code) are the exclusive property of RedZone Software LLC and are protected by United States and international copyright, trademark, and trade secret laws.

6. User Conduct

You agree not to:

• Use the Site to transmit any material that is defamatory, obscene, or infringing on intellectual property rights.
• Use any automated system (robots, spiders, scrapers) to access the Site or extract data without our express written permission.
• Attempt to bypass the Auth0 authentication mechanisms or interfere with the proper working of the Site.

7. Limitation of Liability

To the fullest extent permitted by law, RedZone Software LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of your use of or inability to use the Services, even if we have been advised of the possibility of such damages.

8. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the new Terms on this Site and updating the “Last Updated” date. Continued use of the Services following such changes constitutes your acceptance of the new Terms.

9. Contact Us

If you have any questions about these Terms, please contact us at:

RedZone Software LLC
Email: techsupport@redzone.co

Last Updated: November 2025

RedZone is committed to protecting the personal and operational data of our users, partners, and stakeholders. This Policy outlines how we collect, use, store, and safeguard data, ensuring it is handled responsibly, securely, and transparently.

1. Information We Collect

We may collect information including, but not limited to:

• User Information: Name, email address, phone number, and account credentials.
• Location Data: GPS or device location for wildfire alerts and monitoring.
• Usage Data: Interactions with the RedZone platform, including logins, alerts, and preferences.

2. Purpose of Data Collection

We collect and process data only for clear and legitimate purposes, including:

• Delivering wildfire alerts for monitoring and dispatch, risk and exposure model reports, notifications, and safety information.
• Operating, maintaining, and improving the RedZone platform and technology.
• Conducting analysis and research to enhance wildfire monitoring and response.
• Communicating with users about accounts, services, or relevant updates.

We do not use your data for unrelated purposes without your consent.

Cookies and similar technologies are covered separately in our Cookie Policy.

3. Data Minimisation and Accuracy

• We limit data collection to only what is necessary for the purposes described.
• We take reasonable steps to ensure the data we hold is accurate and up to date.
• Users may request corrections or updates to their information at any time.

4. Data Retention

• Data is retained only as long as necessary for its intended purpose.
• User account information is generally retained for 1 year after last activity.
• Sensor, research, and historical data may be retained longer to support analysis, public safety, and scientific purposes, with appropriate safeguards in place.

5. Security

RedZone is SOC-2, GDPR, and CCPA-CPRA certified. We implement technical and organizational measures to protect data from unauthorized access, loss, or misuse, including:

• Secure storage and transmission of sensitive information.
• Access controls to limit data exposure internally.
• Regular monitoring, audits, and staff training on data handling best practices.

6. Sharing and Disclosure

• We do not sell personal data.
• Data may only be shared with trusted partners when necessary to deliver services or meet legal obligations.
• All third parties handling our data are required to maintain appropriate security and confidentiality standards.

7. Your Rights

You may request access to your data, corrections, or deletion where applicable. You may also withdraw consent for data collection where it has been provided. Requests should be submitted to techsupport@redzone.co.

Children under the age of 13 may not give us their Personal Information.

We do not knowingly collect Personal Information from children under 13. If you are under 13, do not provide any information on or through a Website or Platform or through any features/registration, including your name, address, telephone number, email address or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@redzone.co.

8. Updates to this Policy

This Policy may be updated periodically to reflect operational or technological changes. The latest version will always be available on our website.

We never share or sell your data. Ever. Your data is yours, not ours. We never share your data with third parties unless you ask us to.

Overview

RedZone is a cloud-based natural disaster monitoring and hazard assessment platform designed to simplify the process of creating customized data collection apps for conducting field surveys. As a cloud solution, the RedZone platform runs on the Amazon Web Services (AWS) infrastructure, including Elastic Compute Cloud (EC2), Simple Storage Service (S3), and Virtual Private Cloud (VPC). By harnessing the AWS infrastructure, RedZone offers higher-availability, redundant high-capacity storage, and added reliability over self-hosted software solutions.

Your data is securely transferred and stored

All network communications within the RedZone platform are secured with 256-bit SSL (TLS 1.2) connections to keep your data safe through every step of the process.

Secure development

Our application development process is designed to allow us to address security vulnerabilities, based on severity, as part of our standard release cycle.

Network security

Within AWS, RedZone’s instances are segmented into separate networks to provide additional controls over data flows within the system. All instances, including those not accessible to the public, are hardened and managed with automated configuration management.

Access control

We implement a least privilege approach to ensure that only administrative staff have access to the RedZone database in accordance with the RedZone Terms of Service. Access to the RedZone AWS infrastructure is managed by our corporate single-sign-on (SSO) solution, which requires multiple factors to grant access.

Personnel

All RedZone staff undergo a background check and sign a confidentiality and non-disclosure agreement. Aside from our use of AWS, we do not outsource any aspect of RedZone development, operation, or administration.

Redundancy and backup

For disaster recovery, a cold standby is maintained in a separate availability zone and kept in sync via streaming replication. We run nightly full backups of the RedZone database, which are retained for 30 days.

Deployed on AWS

The RedZone infrastructure is deployed on Amazon Web Services (AWS), and benefits from the security practices of AWS. Refer to the AWS Cloud Security documentation for additional information.

Endpoint security

All company-owned machines are managed via mobile device management (MDM).

Authentication

All user accounts in RedZone require strong passwords for authentication to the system. In addition to the built-in RedZone authentication system, enterprise users may be able to link to their own identity providers using SAML 2.0.

Monitoring and logging

We use modern tools to monitor the RedZone infrastructure for suspicious activity. Alerts are automatically routed in our corporate communications for review and remediation. RedZone provides several layers of logging, which can be analyzed via automated or manual means.

Validation

We perform annual penetration tests, using industry-standard practices. Findings are reviewed with RedZone technical staff and added to the RedZone roadmap for adjudication, based on severity. Active customers are also welcome to perform their own tests against the public-facing components of RedZone.

Contact

For questions or to report a security incident, contact techsupport@redzone.co.