Fire Regime

Five Years of Wildfires Devastate Lake County, an Insurance Risk or Opportunity?

With Lake County now holding the title of the largest fire in California’s recorded history, the Ranch Fire of the Mendocino Complex, it leaves one to wonder what exactly it is that’s producing the conditions for these enormous fires to thrive in this area. It has been estimated that in the last 5 years, over 55 percent of the surface area in Lake County has burned in wildfires. It has become an unfortunate understanding of the residents that have chosen to settle in this county that it is not if a big fire will occur, but rather, when will the next one occur. In regards to wildland fire, there are three main elements that are known to have the most impact on fire behavior: weather, topography, and fuels. Unfortunately for Lake County, the area has all three of these influential factors working against the fire regime of the area.

Fire History

This map displays all of the fires inside a 1 mile buffer of Lake County that reached over 100 acres since 2012.

Topography

Lake County is located in the Coastal Range of northern California, on the west side of the Sacramento Valley. Lake County resides in a mid-altitude area that is high enough above sea level to be above the influence of the marine layer, but not high enough in the mountains to feel impacts of the cooler upper atmospheric air. In  the center of the county rests Clear Lake, which is the lowest point in elevation throughout the entire area. Surrounding this geographic feature are seemingly endless mountains, hills, and valleys extending in every direction until they arrive in the northern reaches of the Mendocino National Forest. These areas of tremendous elevation variation are where fires tend to thrive. Fires are able to take advantage of these slopes to preheat the fuels up-slope from the fire, while simultaneously utilizing the convection column of hot gasses being funneled through these drainages to fuel the fire’s spread.

Weather

The local weather patterns of Lake County tend to have a negative impact on fire behavior in the area. During fire season, the predominate winds blow from the northwest, with the occasional shift coming from the northeast, bringing the warm and dry air from the northern portion of the Sacramento Valley into the area. On the extreme side of the spectrum are Foehn Wind events that cause extreme fire behavior when they occur. Foehn or “sundowner” winds bring hot, dry air into the area, with an uncharacteristic down-slope flow that allows fire to spread at unfathomable rates. When these events occur, fires can continue to burn actively through the night which is usually the time when fire behavior begins to moderate.

Fuels

Lake County is relatively diverse in terms of the vegetation species throughout the county’s boundaries. Nearly every major fuel type that exists is contained within the county including grasslands, oak woodlands, brush, mixed conifer forests, and hardwood forests. Due to the wide spectrum of vegetation species here, fires can range from low intensity grass fires, to extremely high intensity forest fires. The map below depicts the vegetation classifications throughout the entire county. Starting in the southern areas of the county, the predominate fuel type is comprised of annual grasses and oak woodlands. As you move up in elevation on both the east and the western side of Clear Lake, the fuel type primarily changes to a chaparral-based fuel bed. Progressing further north into the Mendocino National Forest, the dominant fuel type changes once again to one of a heavy timber, mixed conifer, and hardwood forested area.

Vegetation

This map depicts the vegetation types throughout Lake County. Visualizing this data clearly shows the predominant vegetation type shifting as you progress north, from the southern border of the county.

The reasons above are all variables in what seems to be a devastating half-decade of fire history for the Lake County region. The complicated wildfire situation in this area has been influenced by the recent years of drought, which has decreased the available moisture in the region, drying out the vegetation and furthering their susceptibility to fire. Lastly, Lake County has had an increase in residency due to increasing interest in the Napa/Sonoma Wine country. With more human influence comes the increased probability of fires igniting.

Insurance risk or Opportunity?

Will this information impact insurance companies when considering existing policies, writing future business, or even adjusting premium rates in this county? Does this amount of fire activity in such a small time frame deter insurance carriers from writing new business in these areas? These recently charred areas should be considered as an opportunity to obtain new clientele due to the diminished risk from wildfire in the upcoming years based off the lack of vegetation. Some factors to take into account would be the return interval rate of fire in each of these fuel types. This knowledge would give an estimation of how long that specific site will have before it is ready to burn if the new vegetation is the same species. For example, Chaparral brush which, is a large portion of Lake Counties fuel, has a highly variable fire return interval ranging from 10 to over 100 years. If properly managed an individual could easily keep fire from returning to the landscape for a long period of time. Another advantage of insuring homeowners in recent burn areas, is the opportunity to educate them with advice on how to manage the vegetation around their home as it begins to regrow. This would in turn, promote defensible space around the structure, and give the client a piece of mind that their insurance company cares for their home, while simultaneously protecting the insurers investment.

Sources

http://www.lakecountyca.gov/Assets/County+Site/Fire+Safe+Council/cwpp/eco.pdf

http://www.lakecountyca.gov/Government/Boards/lcfsc/LCCWPP.htm

http://www.latimes.com/local/lanow/la-me-lake-county-fire-epicenter-20180814-story.html

http://www.californiachaparral.com/fire/firenature.html

https://www.weatheronline.co.uk/reports/wxfacts/The-Foehn-foehn-wind.htm

https://www.nfpa.org/-/media/Files/Training/certification/CWMS/S-190-Intro-to-Wildland-Fire-Behavior.ashx?la=en

ember zone waldo

Five Areas with Higher Wildfire Risk Than You Might Think

RedZone has highlighted five lesser-known areas where homeowners have increased wildfire risk

  1. Mid-slope areas
  2. Areas Adjacent to Wildland Fuels
  3. In the Ember Zone
  4. In Urban Canyons
  5. Proximity to Highway Grade

Mid-Slope

Mid-slope is an area commonly thought of as midway up a hillside, in this case, were using in terms of how it’s viewed in a wildfire-prone area. Homes are built and bought in these areas which are one of the least safe places to be during a wildfire. Typically, wildfires burn up a slope faster and more intensely than along flat ground. The steeper the slope the longer the flame lengths and faster-moving the fire.  Any slope can potentially increase the amount of heat a structure will be subject to during a wildfire, enhancing wildfire risk.

Not only is a home in this area more at risk, fire-fighting operations there are increasingly dangerous as well. Just one example from a few years ago, a mid-slope fatality is now a lesson learned from the Coal Canyon Fire in Fall River County, South Dakota. Essentially, firefighting orders will not allow for crews to work mid-slope assignments above a fire without large defensible space or a barrier/structure. Due to the adherent wildfire risk, both Fire Prevention Divisions and Underwriting guidelines suggest an aggressive vegetation modification and maintenance plan if the home or business is located mid-slope or at the top of a steep slope. The insured must also be aware of building materials used, especially if the structure is set back less than 15 feet.

mid-slope home is a wildfire risk

A worrisome home built along a mid-slope road near Lake Elsinore, CA


Adjacent to Wildland Fuels

It is well known that neighborhoods in or bordering the Wildland Urban Interface (WUI), have a greater risk for impact by wildfire. In depth studies have learned that within those neighborhoods, homes on the outskirts have a higher risk than those located more interior. One of the main reasons why homes bordering the natural vegetation are at a higher risk of ignition is the lack of any buffer between the structure and the surrounding vegetation. These homes are located in extremely close proximity to the natural vegetation of the surrounding area and, thus, vulnerable to more direct flame impingement. This effect is exacerbated if the individual property owner has not taken the time to prepare his or her land for the occurrence of a wildland fire threatening their property.

Conversely, homes within the development have defensive barriers surrounding them. The inner structures have roads separating them from the structures bordering the surrounding natural vegetation and topography. These interior homes also are more likely to have moisture-rich vegetation such as, lawns, gardens, and manicured brush, making for more difficult sources of ember ignition.

The Sage Fire, near Simi Valley, CA is a good example of the homes located on the outskirts of these neighborhoods being at higher risk than the ones located within. As the fire made a push upslope to the ridgeline, it also spread out following property barriers on the outskirts of the neighborhood. The homes bordering the flame front were at a very high risk of the fire finding an ignition source to endanger it. Homes deeper into the neighborhood were less vulnerable because of the barriers aforementioned and those provided by the outlying homes. In the case of the Sage fire, no homes were impacted due to a small fire break in the vegetation immediately bumping the properties.

sage fire map wildfire risk

2016 Sage Fire burned between dense neighborhoods in Simi Valley, CA


In the Ember Zone

The “Ember Zone” can be defined as the area that could potentially have ember fall out due to a fire burning in the near vicinity. This zone can be up to a mile away from an active wildfire, depending on the size of the fire and wind speed. These embers are thrown from the fire and carried by the wind in the direction that it is blowing. If embers are hot enough and land in a receptive fuel bed, this can lead to an ignition of a spot fire ahead of the active fires edge. Spot fires caused by embers pose a threat because they sometimes go unnoticed for an extended period of time by fire personnel. This is especially the case when spot fires ignite at a distance away from the head of the fire.  The longer the new start has to become established, the harder it is for firefighters to respond effectively to save structures in the path of the newly ignited spot fire.

Another way the Ember Zone can pose a threat to a homeowner would be the process of the embers being blown into uncovered vents on the home, or an ignition source located near or inside the home, resulting in a fire starting in the structure itself. An example of how the Ember Zone proved catastrophic is in the Waldo Canyon Fire near Colorado Springs, Colorado. This fire experienced a drastic wind shift during the second operational period. This wind shift threw embers upwards of half a mile in the direction of the structures located in Colorado Springs. 346 homes were lost in the tragic fire of 2012, some of these were a direct result of ember fall out. Others were lost because of their direct contact with the active fires edge.

waldo 2013 wildfire risk

Embers contributed to many of the 346 homes lost on the Waldo Canyon Fire in 2013 in Colorado Springs, CO


In Urban Canyons

San Diego is known for its mix of wild canyons in between urban, even historic, developed neighborhoods. Most canyons have homes butting up adjacent to the canyon walls, due to San Diego’s unique mesa and valley/canyon landscape. These canyons offer convenient hiking trails and a natural landscape that is unique in an urban environment.  They also provide heavy fuels, steep slopes, and human activity that lead to dangerous fires that often threaten homes. A relatively small wildfire can threaten many homes in these environments.

Examples of wildfires starting in urban canyons:
  • Poinsettia Fire – Destroyed 22 homes and burned 400 acres. Fire started on a golf course and rapidly spread up the canyon.
  • City Heights Fire – Less than 2 acres, but came within a few feet of homes within an hour of a fire being reported.
  • Manzanita Canyon – Several instances of homeless cooking fires getting out of control in the canyon.
urban canyon brings wildfire risk

Homes with little to no defensible space in a San Diego Urban Canyon


Proximity to Highway Grade

If you are considering buying a home near a highway grade, you may get a nice view but could also be at higher risk for wildfires. Steep highway grades add additional complexity and stress on vehicles. Traffic collisions, mechanical failure, electrical issues, and fuel system malfunctions can cause vehicle fires that can extend to vegetation as well. According to the National Fire Protection Association, there is an average of 152,000 vehicle fires per year in the United States. Poorly maintained vehicles, put under stress while climbing up or braking down grades, can break down. As the driver pulls over to the shoulder or off the road entirely, catalytic converters, brakes, dragging exhaust parts, or cigarette butts can ignite dry grasses along a highway. Also, improperly loaded trailers can drag chains; creating sparks that can ignite grasses as the vehicle passes by unknowingly. All of these things can happen at any point along a highway, but the added stress and heat generated by steep grades increases the likelihood of a fire starting and therefore wildfire risk.

Examples of large wildfires starting on major highways:
  • Blue Cut – Highway 15 along the Cajon Pass. Destroyed 105 homes and burned over 36,000 acres.
  • Springs Fire – Highway 101 along the Conejo Grade. Caused by an undetermined roadside ignition. Fire burned 15 homes but threatened 4,000 and burned 24,000 acres.  The fire burned until it hit the coast.
  • Grade Fire – Ridgewood Grade on Highway 101. Caused by a vehicle fire spreading to grass. Burned 900 acres.

SOURCES:

http://www.fire.ca.gov/fire_protection/downloads/redsheet/Jesusita/JesusitaReviewReport.pdf

http://www.firehouse.com/article/10469914/which-factor-is-present-in-most-wildland-firefighting-fatalities-and-burnovers

https://apps.usfa.fema.gov/firefighter-fatalities/fatalityData/detail?fatalityId=3935

http://www.firesafemarin.org/topography

http://www.readyforwildfire.org/Vehicle-Use/

http://www.nfpa.org/public-education/by-topic/property-type-and-vehicles/vehicles

http://nvlpubs.nist.gov/nistpubs/TechnicalNotes/NIST.TN.1910.pdf

https://books.google.com/survivingwildfire

Wildfire near home in Possum Kingdom, TX

Will wildfire risk impact my home insurance?

Over the last thirty years, the length of wildfire season has increased by nearly 20% around the world. In California, the idea of wildfire ‘season’ is nearly laughable as large growth, damaging wildfires happen year-round on a regular basis now. While wildfires can happen just about anywhere, the western US States are usually at greater risk for experiencing wildfires. Higher rates result from this increased risk and, in some areas, the insurance companies may not offer coverage at all.

Why is wildfire coverage important?

Home built in the WUI

Many communities are building farther into the wilderness (Credit: Google Earth)

As approximately one-third of homes in the United States are in the Wildland Urban Interface (WUI), insurance companies are updating what is and is not covered in cases of wildfire. Insurance companies may factor in wildfire history in the area, home construction materials, vegetation, and topography, for example. In a few of the highest risk areas in the country, some insurance companies have opted to avoid writing policy coverage at all!

When structuring your policy, be sure to ask questions to know what is covered and how you are protected in case of wildfire. Policies may cover additional living expenses (ALE, in case damages or loss make your home uninhabitable), fire department service charges, or repairs and debris removal after a covered loss. There may be an additional option for fire insurance specifically for your non-primary residence. Different carriers offer different protections and add-ons, so be sure to know what you need.

What property features are considered?

Construction materials, surrounding vegetation, and landscape features are a few considerations when determining wildfire risk. (Credit: Oregon State University)

Construction materials, surrounding vegetation, and landscape features are a few considerations when determining wildfire risk. (Credit: Oregon State University)

Vegetation, alone, on your property isn’t necessarily a cause for concern. Insurers will typically take into account the location and type, as well as density, of the surrounding vegetation. Fire stations and hydrants near your home alleviate some levels of risk as there are preventative resources near the home should a wildfire emergency occur. Topographical features could play heavily on your potential extra costs. If you live in or near notable high risk areas, such as a canyon or the deep woods, additional insurance charges may be added to cover the increased risk to your home from wildfire. Roof type, along with eaves and siding materials, may also play a factor. For example, a wood roof (even if treated) is at much higher risk of catching fire from embers than a clay tile roof.

Homeowners can ensure they maintain significant defensible space that can help slow or stop a wildfire from spreading to your home and property.

Can I do anything to help protect myself?

Do not be discouraged! There are steps you can take to help make your home more fire-resistant. Programs like the Wildfire Partners Program out of Boulder County, Colorado, give homeowners a property assessment with specific tips, updates, landscaping, and removals that decrease their risk to a wildfire. Additionally, some insurance companies have specialists that perform consultations and provide the homeowner a report with recommended improvements to eaves, patios and decks, roofs, and vegetation. In areas with high wildfire risk, insurance companies may require this kind of consultation and follow up work in order to authorize writing the policy. As always, be your own advocate, and take the first steps to giving your home the best chance of survival from a wildfire. However, if you choose to live in a high wildfire risk area, be prepared to pay a bit higher premium to have proper insurance coverage in case of a destructive wildfire.

Source(s):

https://disastersafety.org/wildfire/preventing-fire-damage-other-roofing-tips/

http://www.readyforwildfire.org/Defensible-Space/

http://www.wildfirepartners.org/our-program/

 

fire on the horizon

Do the First Five Feet Matter Most?

Experiments, models, and post-fire studies have shown homes ignite during wildfires due to the condition of the home and its surroundings, up to 200′ from the foundation. The last couple of years, fire researchers have found more and more cases of homes burning down due to combustibles directly linked (first five feet) to the structure. Specifically, embers and small flames from low intensity surface fires are igniting adjacent combustibles which are, in turn, igniting homes. Therefore, the Home Ignition Zone receiving the most attention lately, is the area within 0-5 feet of the home.

H I Z

The Home Protection Zone as suggested in the Wildfire Home Assessment Checklist published by Insurance Institute for Business & Home Safety (Source: http://disastersafety.org/wp-content/uploads/wildfire-checklist_IBHS.pdf)

First Five Feet Defined

The actual home, including roof and deck, along with the area within five feet of the zone makes up what the NFPA refers to as the “Immediate Zone”. According to the site, science has proven that this is the most important zone to take action on as it is the most vulnerable to embers and therefore home ignition. The group also provides a few suggestions for this zone which will help the survivability of a home during a wildfire event.

  1. Clean roofs and gutters of dead leaves, debris and pine needles that could catch embers.
  2. Replace or repair any loose or missing shingles or roof tiles to prevent ember penetration.
  3. Reduce embers that could pass through vents in the eaves by installing 1/8 inch metal mesh screening.
  4. Clean debris from exterior attic vents and install 1/8 inch metal mesh screening to reduce embers.
  5. Repair or replace damaged or loose window screens and any broken windows Screen or box-in areas below patios and decks with wire mesh to prevent debris and combustible materials from accumulating.
  6. Move any flammable material away from wall exteriors – mulch, flammable plants, leaves and needles, firewood piles – anything that can burn. Remove anything stored underneath decks or porches
six keys to the first five feet

The six keys to safety in the 0-5 foot zone


Sources:

Disaster Safety Organization

NFPA

NFPA Xchange Blog

RedZone Disaster Intelligence

How Can Technology Assist Insurance Carriers With Disaster Moratoriums?

Have you ever wondered how home insurance companies deal with writing new policies in an ongoing disaster zone? Well the truthful answer is they don’t. For instance, when a large wildland fire is threatening homes or has the potential to, insurance carriers place a moratorium on the surrounding landscape. A moratorium is a temporary, but indefinite hold on writing any new home insurance policies within the blanket area that is declared. The purpose of this practice is to stop new customers who aren’t covered for fire, or other disaster related damages, from buying a policy right before the home is damaged. The problem is the geographic regions that are typically chosen for a moratorium are too large. The regions that are chosen usually include areas that are not threatened by the disaster in any way shape or form. This leaves an undesirable gap in business for both the insurers and possible policy holders. Here at RedZone we like to focus on utilizing technology coupled with expertise to solve complicated problems such as this one.

Wildfire

                With advances in current wildfire modeling, insurance companies can have a more precise understanding of what is taking place on the ground currently, as well as what is likely to take place in the upcoming hours of the fire. Wildfire modeling accounts for the essential driving factors behind a wildfire so it can accurately depict where the fire is heading. You can read more about the aspects taken into account in RedZone’s Wildfire model here. By using a wildfire model, insurance companies can reduce the size of the geographic areas that are placed under a moratorium. Then the carriers will have an understanding of where the fire will be moving. This benefits both parties involved in many ways. If a home is not covered for wildfire, and a fire breaks out near the home it may spark an interest for the homeowner to obtain coverage on their home for fire. If the area that the home is located in is under a moratorium, the homeowner will not be able to purchase a policy for that type of coverage.

Canyon 2 Wildfire Model – first 24 hours without suppression

canyon2 final perimeter

Canyon 2 Fire Perimeter – shows the fire’s extent in the first 48 hours with suppression

Hurricane

                In the case of hurricanes, insurance carriers are even more precautious about writing new business when a storm of hurricane magnitude is approaching. The process of putting a moratorium in place for a storm begins when the National Weather Service declares a low pressure system to be of a tropical storm magnitude. You can learn more about hurricane formation and power at RedZone’s Blog on Hurricanes Harvey and Irma. Insurance companies immediately put a moratorium into effect for the projected zones that will be impacted by the incoming storm. These areas range from zip codes to counties and even expanding to encompass entire states that could possibly be impacted by the storm. A large portion of homes that are located in a moratorium of that size will likely not be affected by flooding or wind damage from the storm.

One of the ways that GIS (Geographic Information Systems) can help with this problem is with a Digital Elevation Model (DEM) Dataset. When loaded into a GIS this data will depict what the terrain on the ground will look like. These elevation layers coupled with flood plain data would give an accurate depiction of the level of threat to a structure. What has to be taken into account is that each storm is different. The flood data chosen must accurately match the expected rainfall from the storm in the general location. One solution is to utilize the most severe flood data available, so that the estimations are on the safer side. Another factor that needs to be considered is the damage that occurs from wind during one of these events. GIS is capable of running buffers based on the projected storm path. A buffer coinciding with the relative wind speeds that are capable of damaging homes would be a safe way of creating more accurate moratorium zones during a hurricane. 

NOAA track Oct8

NOAA Potential Track Map issued Thursday Oct 10th, 8pm eastern

Source(s):

http://wiseinsurancegroup.com/insurance-moratoriums-binding-prohibitions/

https://www.insurancejournal.com/news/west/2017/12/18/474612.htm

https://www.jebrown.net/content/169/brush-fire-moratorium

http://velocityrisk.com/commercial-insurance/moratorium-policy

https://www.propertycasualty360.com/2016/10/06/how-the-insurance-industry-prepares-for-hurricanes/?slreturn=20180326132445

Social Media Tips for Insurance Agencies During Wildfire Season

If your company isn’t harnessing the power and audience of social media outlets in your disaster plans, you are leaving a huge resource untapped. Today we will be exploring some ways that social media can help insurance agencies stay informed, provide resources and information to customers, improve customer service, and spread the knowledge and professionalism of their brand. For more information on how Social Media is used to deliver timely wildfire information, see our past blog: Social Media and Wildfire.

Passive vs. Active Uses

Passive: monitor and follow various feeds of information to remain up to date.

  • Follow reliable Fire and Safety Agencies for the latest information regarding an incident. Federal, State, and Local fire agencies are getting more active on Twitter, Facebook, Periscope, and other social networks. Official accounts often offer the latest official information much faster than news reports.

    Tahoe National Forest tweets a link to details regarding an upcoming prescribed burn.

     

  • Watch livestreams of briefings or news reports from the scene. New livestreaming technology and adoption are bringing unprecedented access to official briefings and meetings in real time. Example: Canyon Fire Briefing from September 28, 2017.

Active: share information to help your followers stay informed.

  • Inform followers of fire and insurance resources. Retweet information about shelters for those displaced by the fire, or make a Facebook post about how to file a claim for damaged property. Being helpful and forthcoming about what the company knows and can offer will build good faith with your customers, especially in a time of need.

    FEMA tweeting resources to help with applying for disaster aid.

  • Share fire information that affects your customers, such as the latest fire activity, evacuations, road closures, etc.

CalFire tweeting the final acreage and containment figures to the Nuns Fire with a link to the incident page.

 

  • Use official media from ready.gov and weather.gov to advise followers of how to prepare their homes and family plan before a wildfire, and what to do when one occurs. These links provide excellent content intended to be shared on social media.

    National Weather Association tweets a link to their wildfire safety preparedness web page.

 

  • Respond directly to customer questions and concerns with credible information.

The official Sonoma County Sheriff twitter updates followers on the latest evacuations.

Bottom Line: Information is Valuable and People Will Appreciate the Help

Wildfires can be confusing, frustrating, emotional, and devastating for individuals and their families. Social media offers insurance agencies multiple tools to help keep themselves and their customers informed. Important information such as evacuations, shelters, and resources is not always easy for people to find. Being proactive about knowing what is going on and sharing that information adds trust with your customers and can help make a devastating event in their life a little easier to handle.

ember zone waldo

Five Areas with Higher Wildfire Risk Than You Might Think

RedZone has highlighted five lesser-known areas where homeowners have increased wildfire risk

  1. Mid-slope areas
  2. Areas Adjacent to Wildland Fuels
  3. In the Ember Zone
  4. In Urban Canyons
  5. Proximity to Highway Grade

Mid-Slope

Mid-slope is an area commonly thought of as midway up a hillside, in this case, were using in terms of how it’s viewed in a wildfire-prone area. Homes are built and bought in these areas which are one of the least safe places to be during a wildfire. Typically, wildfires burn up a slope faster and more intensely than along flat ground. The steeper the slope the longer the flame lengths and faster-moving the fire.  Any slope can potentially increase the amount of heat a structure will be subject to during a wildfire, enhancing wildfire risk.

Not only is a home in this area more at risk, fire-fighting operations there are increasingly dangerous as well. Just one example from a few years ago, a mid-slope fatality is now a lesson learned from the Coal Canyon Fire in Fall River County, South Dakota. Essentially, firefighting orders will not allow for crews to work mid-slope assignments above a fire without large defensible space or a barrier/structure. Due to the adherent wildfire risk, both Fire Prevention Divisions and Underwriting guidelines suggest an aggressive vegetation modification and maintenance plan if the home or business is located mid-slope or at the top of a steep slope. The insured must also be aware of building materials used, especially if the structure is set back less than 15 feet.

mid-slope home is a wildfire risk

A worrisome home built along a mid-slope road near Lake Elsinore, CA


Adjacent to Wildland Fuels

It is well known that neighborhoods in or bordering the Wildland Urban Interface (WUI), have a greater risk for impact by wildfire. In depth studies have learned that within those neighborhoods, homes on the outskirts have a higher risk than those located more interior. One of the main reasons why homes bordering the natural vegetation are at a higher risk of ignition is the lack of any buffer between the structure and the surrounding vegetation. These homes are located in extremely close proximity to the natural vegetation of the surrounding area and, thus, vulnerable to more direct flame impingement. This effect is exacerbated if the individual property owner has not taken the time to prepare his or her land for the occurrence of a wildland fire threatening their property.

Conversely, homes within the development have defensive barriers surrounding them. The inner structures have roads separating them from the structures bordering the surrounding natural vegetation and topography. These interior homes also are more likely to have moisture-rich vegetation such as, lawns, gardens, and manicured brush, making for more difficult sources of ember ignition.

The Sage Fire, near Simi Valley, CA is a good example of the homes located on the outskirts of these neighborhoods being at higher risk than the ones located within. As the fire made a push upslope to the ridgeline, it also spread out following property barriers on the outskirts of the neighborhood. The homes bordering the flame front were at a very high risk of the fire finding an ignition source to endanger it. Homes deeper into the neighborhood were less vulnerable because of the barriers aforementioned and those provided by the outlying homes. In the case of the Sage fire, no homes were impacted due to a small fire break in the vegetation immediately bumping the properties.

sage fire map wildfire risk

2016 Sage Fire burned between dense neighborhoods in Simi Valley, CA


In the Ember Zone

The “Ember Zone” can be defined as the area that could potentially have ember fall out due to a fire burning in the near vicinity. This zone can be up to a mile away from an active wildfire, depending on the size of the fire and wind speed. These embers are thrown from the fire and carried by the wind in the direction that it is blowing. If embers are hot enough and land in a receptive fuel bed, this can lead to an ignition of a spot fire ahead of the active fires edge. Spot fires caused by embers pose a threat because they sometimes go unnoticed for an extended period of time by fire personnel. This is especially the case when spot fires ignite at a distance away from the head of the fire.  The longer the new start has to become established, the harder it is for firefighters to respond effectively to save structures in the path of the newly ignited spot fire.

Another way the Ember Zone can pose a threat to a homeowner would be the process of the embers being blown into uncovered vents on the home, or an ignition source located near or inside the home, resulting in a fire starting in the structure itself. An example of how the Ember Zone proved catastrophic is in the Waldo Canyon Fire near Colorado Springs, Colorado. This fire experienced a drastic wind shift during the second operational period. This wind shift threw embers upwards of half a mile in the direction of the structures located in Colorado Springs. 346 homes were lost in the tragic fire of 2012, some of these were a direct result of ember fall out. Others were lost because of their direct contact with the active fires edge.

waldo 2013 wildfire risk

Embers contributed to many of the 346 homes lost on the Waldo Canyon Fire in 2013 in Colorado Springs, CO


In Urban Canyons

San Diego is known for its mix of wild canyons in between urban, even historic, developed neighborhoods. Most canyons have homes butting up adjacent to the canyon walls, due to San Diego’s unique mesa and valley/canyon landscape. These canyons offer convenient hiking trails and a natural landscape that is unique in an urban environment.  They also provide heavy fuels, steep slopes, and human activity that lead to dangerous fires that often threaten homes. A relatively small wildfire can threaten many homes in these environments.

Examples of wildfires starting in urban canyons:
  • Poinsettia Fire – Destroyed 22 homes and burned 400 acres. Fire started on a golf course and rapidly spread up the canyon.
  • City Heights Fire – Less than 2 acres, but came within a few feet of homes within an hour of a fire being reported.
  • Manzanita Canyon – Several instances of homeless cooking fires getting out of control in the canyon.
urban canyon brings wildfire risk

Homes with little to no defensible space in a San Diego Urban Canyon


Proximity to Highway Grade

If you are considering buying a home near a highway grade, you may get a nice view but could also be at higher risk for wildfires. Steep highway grades add additional complexity and stress on vehicles. Traffic collisions, mechanical failure, electrical issues, and fuel system malfunctions can cause vehicle fires that can extend to vegetation as well. According to the National Fire Protection Association, there is an average of 152,000 vehicle fires per year in the United States. Poorly maintained vehicles, put under stress while climbing up or braking down grades, can break down. As the driver pulls over to the shoulder or off the road entirely, catalytic converters, brakes, dragging exhaust parts, or cigarette butts can ignite dry grasses along a highway. Also, improperly loaded trailers can drag chains; creating sparks that can ignite grasses as the vehicle passes by unknowingly. All of these things can happen at any point along a highway, but the added stress and heat generated by steep grades increases the likelihood of a fire starting and therefore wildfire risk.

Examples of large wildfires starting on major highways:
  • Blue Cut – Highway 15 along the Cajon Pass. Destroyed 105 homes and burned over 36,000 acres.
  • Springs Fire – Highway 101 along the Conejo Grade. Caused by an undetermined roadside ignition. Fire burned 15 homes but threatened 4,000 and burned 24,000 acres.  The fire burned until it hit the coast.
  • Grade Fire – Ridgewood Grade on Highway 101. Caused by a vehicle fire spreading to grass. Burned 900 acres.

SOURCES:

http://www.fire.ca.gov/fire_protection/downloads/redsheet/Jesusita/JesusitaReviewReport.pdf

http://www.firehouse.com/article/10469914/which-factor-is-present-in-most-wildland-firefighting-fatalities-and-burnovers

https://apps.usfa.fema.gov/firefighter-fatalities/fatalityData/detail?fatalityId=3935

http://www.firesafemarin.org/topography

http://www.readyforwildfire.org/Vehicle-Use/

http://www.nfpa.org/public-education/by-topic/property-type-and-vehicles/vehicles

http://nvlpubs.nist.gov/nistpubs/TechnicalNotes/NIST.TN.1910.pdf

https://books.google.com/survivingwildfire

5 Ways to Improve Your Insurance Agency’s Customer Service

What sets local insurance agencies above the rest? At first, it might be hard to tell, but customers quickly become aware of the benefits of a local agency and will migrate to receive superior customer service.

The difference? The local agency provides great customer service and communication and works on behalf of its policyholders. Implement these five tips to step up your agency’s customer service game.

Be Proactive About Customer Service

Excellent customer service means quickly following up with and responding to customers, looking for discounted rates and knowing your customers by name. To create long-lasting relationships with your customers, you should also help them establish a plan in the event of a claim. Be flexible and available for one-on-one meetings and send email recaps of conversations.

Excellent customer service also means alerting customers of natural disasters in their area.

Communicate Before Disaster Strikes

To be known as the local agency working on behalf of its customers, brokers must compete by proactively informing policyholders about the possibility of a disaster. When natural disaster strikes, people are concerned with their property, and more than likely you are insuring their houses, cars and boats. It is both in the agency and the customer’s favor to provide advanced and detailed notice of a natural disaster. Without this, an insurance agency will seem out of touch, and you might lose out to the local agency down the street.

Provide Risk Mitigation Tips

In anticipation of an event, or in natural disaster-prone areas, provide risk mitigation activities to your customers. Send checklists for every type of natural disaster applicable to the area — wildfire, hurricane, hail, earthquake, tornado, etc. You can even offer promotions or credits for completed activities! Try our free wildfire risk mitigation checklist, which you can send to customers to help them prepare before disaster strikes. Just add your company’s logo and contact information to the document we provided and share it with your clients. Now you’re already one step closer to providing excellent customer service.

Keep Clients Updated During a Natural Disaster

When a natural disaster occurs, it’s important to provide natural disaster intelligence on every aspect of the event. Send time-sensitive directives to your customers to keep them safe as the disaster begins. These types of instructions include:

  • Evacuation mandates and information
  • Nearby safe areas
  • Pertinent disaster information
  • Lodging options close by in case of evacuation
  • Evacuation Packing List

As the event progresses, share updates and location-specific information such as evacuation routes and shelters. Instruct your policyholders how and when to contact your agency. Also send policyholders specifics on what to do in the case of property loss.

Connect After a Claim

Once a claim is complete after an incident or natural disaster, be sure to connect with customers to see if they have any other questions or concerns. If their personal property was damaged in an event, the experience can be upsetting. Ask how they are doing, if their needs were met and if the claim was handled satisfactorily. Even if nothing was damaged after a natural disaster, checking in with clients is an important step in building positive relationships and improving your customer service.

Take your communication and customer service to the next level! Implement some of these ideas today to improve your customer service and be known as a local agency working hard for its customers.

Learn more about how RedZone can help your insurance agency meet your customers’ needs.