RedZone Data Protection and Privacy Policy

RedZone is committed to protecting the personal and operational data of our users, partners, and stakeholders. This Policy outlines how we collect, use, store, and safeguard data, ensuring it is handled responsibly, securely, and transparently.

1. Information We Collect

We may collect information including, but not limited to:

  • User Information: Name, email address, phone number, and account credentials.
  • Location Data: GPS or device location for wildfire alerts and monitoring.
  • Usage Data: Interactions with the RedZone platform, including logins, alerts, and preferences.

2. Purpose of Data Collection

We collect and process data only for clear and legitimate purposes, including:

  • Delivering wildfire alerts for monitoring and dispatch, risk and exposure model reports, notifications, and safety information.
  • Operating, maintaining, and improving the RedZone platform and technology.
  • Conducting analysis and research to enhance wildfire monitoring and response.
  • Communicating with users about accounts, services, or relevant updates.

We do not use your data for unrelated purposes without your consent.

3. Data Minimisation and Accuracy

  • We limit data collection to only what is necessary for the purposes described.
  • We take reasonable steps to ensure the data we hold is accurate and up to date.
  • Users may request corrections or updates to their information at any time.

4. Data Retention

  • Data is retained only as long as necessary for its intended purpose.
  • User account information is generally retained for 1 year after last activity.
  • Sensor, research, and historical data may be retained longer to support analysis, public safety, and scientific purposes, with appropriate safeguards in place.

5. Security

RedZone is SOC-2, GDPR, and CCPA-CPRA certified. We implement technical and organizational measures to protect data from unauthorized access, loss, or misuse, including:

  • Secure storage and transmission of sensitive information.
  • Access controls to limit data exposure internally.
  • Regular monitoring, audits, and staff training on data handling best practices.

6. Sharing and Disclosure

  • We do not sell personal data.
  • Data may only be shared with trusted partners when necessary to deliver services or meet legal obligations.
  • All third parties handling our data are required to maintain appropriate security and confidentiality standards.

7. Your Rights

You may request access to your data, corrections, or deletion where applicable. You may also withdraw consent for data collection where it has been provided. Requests should be submitted to techsupport@redzone.co. 

8. Updates to this Policy

This Policy may be updated periodically to reflect operational or technological changes. The latest version will always be available on our website.